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Journal Article

ENTEL: A Case Study on Knowledge Networks and the Impact of Web 2.0 Technologies  pp385-395

Paul Griffiths, Teresita Arenas

© Jul 2014 Volume 12 Issue 4, Editor: Dr Rikke Ørngreen and Dr Karin Tweddell Levinsen, pp313 - 410

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Abstract: This study re‑visits an organisation that defined its knowledge‑management strategy in 2008‑9 applying an established strategy‑intellectual capital alignment framework. It addresses questions How has knowledge management evolved at ENTEL, and w hat lessons can be learnt? Does the strategy‑knowledge management alignment framework applied at ENTEL in 2008‑9 still hold today?Ž The enquiry applies qualitative research in the form of a single case study, applying semi‑structured interviews and analy sing the evidence through coding at a phrase level. It arrives at some interesting findings, such as that leadership of communities of practice (COPs) is critical to their success, at least in the early stages of their implementation. Also that the inco rporation of generation Y (GY) into the workforce is changing the culture and openness to sharing knowledge, and thus accelerating the adoption of social networking (SN) tools, but the barriers to full deployment are still embedded in the older genera tion of senior and middle managers. Finally, it also emerges from the study that the paradigm by which organisations needed to choose between people‑driven and technology‑driven networks may no longer be valid: Due to changes in culture, to the need to sp eed up knowledge transfer, to the imperative for innovation and to the advent of low‑cost and low‑complexity SN technologies, organisations can make the most of both.


Keywords: Keywords: e-Learning, Web 2.0, Communities of Practice, Knowledge Management, Intellectual Capital


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