ABSTRACT
The importance of information and
communication technology (ICT) for modern business cannot be questioned
and has lead ICT professionals to design, develop, implement and support
ICT infrastructures in both the public and private sectors. Organisations,
universities and therefore governments face the enormous difficulty of
trying to achieve successful training programmes in areas such as ICT and
subsequently increased employee numbers and the acceptance of technology
by mid-career employees. WBT systems do provide numerous benefits to both
the trainer and the learner. Theoretically, the systems are limited only
by the technology utilized by the participants involved. These systems can
be customized to the requirements of the end-users providing both
participative and didactic training. They foster collaboration and reduce
the boundaries of the traditional training or education model. Conversely,
as with the most profound examples of technological breakthroughs, there
are issues or disadvantages that should be addressed before investing in
another ‘solution’. However this research conducts an analysis of a case
organisation targeted by a government wishing to eliminate barriers to the
acceptance of ICT by mid-career employees.
Keywords: Information Communication Technology (ICT), Web-based
Training (WBT), Adult Learning, User Acceptance. |
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