ABSTRACT
This paper explores
the role that language can play in the development of technologies or
other processes within an organisation. Examples and lessons from the
literature of the learning organisation are looked as a key in the
development of language. The paper uses a practical example of a customer
complaints management system to demonstrate how the theoretical insights
discussed in this paper can be put into practice. Finally the authors
propose that a common organisational language can be developed. Then the
design and use of IT for learning within organisations can be achieved.
Keywords:
The Learning
Organisation, Language, Information Technology, Systems Development, Soft
Systems Methodology, Customer Complaints Management. |
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